Where do we find customers like these?
Over the years, I’ve run into some pretty tough customers. A billion years ago, when I worked the phones at the Sears after-hours call-in center for the Northeast (a.k.a., the customer complaint center - in those days, we called a spade a spade), one customer - whose paint had not been delivered in time for her husband to paint the house during his vacation - started screaming at me that I’d ‘better ‘get your ass down to Dorchester with that paint.’ Well, I wasn’t going to be getting my ass do
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